The Morning Everything ChangedI'd been working the front desk at the Riverside Inn for almost two years, so I thought I'd seen every type of guest complaint imaginable. Wrong. It was a Tuesday morning, barely...
Hotel front desk employees see it all. Throughout all this, the front desk staff is supposed to be nearly invisible. But if you cross them—watch out.
Rude customers can really ruin a worker’s day. But sometimes, there’s one that takes the cake... And throws it at you too.
Hospitality workers are no stranger to horrible patrons and customer service debacles of epic proportion. These stories showcase the worst of the worst.
Some say that working in customer service is easy. NOPE. From entitled Karens to creepy guests, these hospitality heroes have faced down humanity's worst.
While I was working on a cruise, a passenger was found in the ocean with no memory. We reviewed the security footage—and our jaws dropped.
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