customer service

When I worked at a university library, the phone rang late one night—and what the caller said made my blood run cold.

These customer service workers bravely tell the stories of the times they came face-to-face with the worst of the worst Karens and somehow survived.

These Redditors shared some of the dumbest questions they’ve received, from questions about Wi-Fi allergies to unreasonable food requests.

Heading to work is boring—except on those rare days when, for better or worse, the universe throws a curveball and your day takes a shocking turn.

People who work in the service industry deal with a lot of nonsense, but disgruntled customers, a.k.a Karens, are probably their biggest problem.

My former favorite restaurant got a new manager—and she nearly put my boyfriend in the hospital.