customer service

Our company donates a portion of every sale to a charity that helps kids get hearing aids. One angry customer wanted a refund on his donated portion—but when I told him I couldn't do that, things got so much worse.

“Let me speak to a manager”—these are six words that no retail employee wants to hear. But these managers were more than ready to deal wit these Karens.

Whether it's a midnight food delivery gone wrong or controversial package contents, there's never a dull moment in the delivery world.

Usually, when Karens go off on some poor cashier, they just have to sit there and take it. Well THESE Karens got epic clapbacks, and they're so satisfying.

When I worked at a university library, the phone rang late one night—and what the caller said made my blood run cold.

These customer service workers bravely tell the stories of the times they came face-to-face with the worst of the worst Karens and somehow survived.