customer service

EXPERIENCE

They say the customer is always right. Well, these people's nightmare stories prove that isn't always the case. Sometimes they're very, very wrong.

EXPERIENCE

Maybe some of the nightmarish servers in the stories below were just having a bad day—but that doesn't excuse offering the worst service EVER!

LIFESTYLE

The Woman with the White KnucklesI'm not someone who believes in gut feelings, usually. I'm practical, maybe a little cynical, and I've worked the front desk at the Riverside Inn long enough that eccentric guests...

LIFESTYLE

The Night Everything ChangedIt was supposed to be a Tuesday night like any other. I was wiping down the counter at Romano's Pizza, watching Cara refill the napkin dispensers, when the bell above the door...

LIFESTYLE

The First Red FlagSo this happened about two years ago when I was managing an event space downtown. The venue wasn't anything fancy—just a renovated warehouse with exposed brick and decent lighting that we rented...

LIFESTYLE

The Last CallI should've let it go to voicemail. My shift ended in four minutes, and I'd already handled seventeen calls that day—mostly password resets and people who couldn't figure out why their cards declined...



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