Customers Share The Worst Times They Asked To Speak To A Manager
Service staff are taught that the customer is always right. After all, keeping us happy means more sales, right? Well, even in spite of that obvious logic, there are always those times when the service we receive just isn’t quite up to par.
In times like those, who else do we have to turn to but the manager? Here are 42 stories of times when staff were so utterly terrible, these customers were left with no other choice but to call the higher-ups.
1. Breaking a New Glass Ceiling
I found a bunch of glass shards in a cake I ordered at a Sizzler's restaurant in Parramatta. I called the manager over, and he said that I was probably just trying to scam a free meal off of them.
Please note that I had never said anything about any free meal; I had just told him that I had found glass inside of my cake. It looked like it was probably part of a glass mixing bowl or some other kitchen utensil of theirs.
I was not a fan...
2. Unwarranted Behavior
Many years ago, I bought a new laptop. I was also suckered into buying an extended warranty for it. The laptop ended up breaking down after only about a year. No problem—it was still covered by the extended warranty, right?
So, I took it in to be fixed. The people in the store just hummed and hawed, and told me that my laptop was still perfectly fine.
They said that I just had to hold down the power button for a few minutes to "drain the capacitors" before using it. Well, that didn't do the trick; so when it broke down again, I brought it right back in.
This time, they held onto it at the store for a few days before calling me to say that it was fixed. Then it broke down yet again.
This time, I asked to speak to a manager when I brought it back into the store. All the manager did was offer to sell me a new one. I told him to get bent.
Eventually, on the fifth try, they finally agreed to honor my extended warranty and to just give me a new computer to replace my broken one—albeit reluctantly.
The same manager from earlier had to come down to sign the final paperwork and, as he handed me that new laptop, he said to me through gritted teeth, "Well, you've been awfully persistent in this matter, haven't you?" Yes, I have.
Now give me my damn laptop, you little sneak. I never went back there again, and the place is now out of business.
3. Hit the Road, Jack!
I once went to Denny's and got seated by a waitress. My friend and I chatted for about 45 minutes while waiting for the waitress to come over and bring us our menus. When she finally showed up, the first thing she said was "
If you guys aren't going to order anything, then you need to leave."
Umm, excuse me?? I definitely did not let that one slide.
4. Some Food for Thought
I was at a restaurant once and the staff just completely forgot about my order. I didn't have time to wait around for it, so I asked for a refund.
The guy refused to grant one to me, even though he was the person who had taken my order and messed up in the first place. He was also a complete jerk. I asked to speak to the manager, and the manager turned out to be an even bigger jerk.
I went home without a refund. I then called corporate and was able to get a refund, fortunately.
I'm not the kind to want to speak to the manager, but the guy was a huge jerk when I asked for the refund—and considering that both he and the manager were both jerks, I'm never going back there again.
